Back to market

Home / Markets / United Kingdom / Jet2holidays and Hays Travel stand out among the companies with the highest customer satisfaction in the UK

Jet2holidays and Hays Travel stand out among the companies with the highest customer satisfaction in the UK

27 July 2026

Jet2holidays and Hays Travel were once again among the UK companies with the highest levels of customer satisfaction, according to the latest UK Customer Satisfaction Index (UKCSI), prepared by the Institute of Customer Service.

Jet2holidays ranks 4th in the overall ranking, with a score of 85.7, while Hays Travel appears in 7th position, with 84.9, being the only companies in the travel sector to be in the top 10.

The study evaluates hundreds of British organizations based on consumer experience and satisfaction.

Data and resources